Let’s be honest. Having good communication skills is an essential trait for startup leaders and entrepreneurs. In fact, no matter what industry you’re in, being able to effectively communicate with the people you encounter - from employees to clients, stakeholders, or partners - is not only essential, it’s key. This is because good communication, at its core, is a strategy for success.
For leaders in the startup industry in particular, there’s a lot at stake if you’re not taking the right steps toward effective communication: missed opportunities with potential investors, low morale amongst team members, and poor collaboration or teamwork, just to name a few. That said, good communication will inevitably have the opposite effect. Things such as an increase in productivity, innovation in the workplace, and an overarching trend of success are not uncommon.
That said, here are 5 key components for effective communication:
1. Active Listening
What it is: Giving the speaker your entire attention while attempting to understand their message. For example, observing their words, tone of voice, and body language.
How to implement: Stay focused and maintain eye contact when someone is speaking. By nodding, posing inquiries, and summarizing what they said to make sure you got it right, you can demonstrate that you are actively paying attention and listening to what they’re saying.
2. Constructive Feedback
What it is: Giving constructive and/or encouraging remarks to help someone improve. It entails respectfully pointing out both strengths as well as areas for growth – something that many entrepreneurs avoid due to the uncomfortable reality of potentially hurting someone’s feelings. However, it is necessary to be transparent about what can be improved.
How to implement: Place an emphasis on the positive qualities of their work or ideas first and foremost. Then, present specific suggestions for improvement and examples to back up your claims. Remember to be helpful and kind, concentrating on the behavior or action rather than the person.
3. Nonverbal Cues
What it is: These are the messages we, as humans, send without having to necessarily say anything. Facial expressions, gestures, posture, and tone of voice are all examples of nonverbal communication. Similarly to active listening, being attentive to these cues can help gauge how your subject is responding to the conversation at hand.
How to implement: When communicating with others, observe their behavioral tendencies and general engagement. For example, if someone is looking off to the side when you’re speaking to them, perhaps they’re distracted, or worse – maybe they’re simply not interested in what you have to say. This single cue can let you know whether or not pursuing a partnership or collaboration with the subject is even worth it. At the same time, perhaps you can try to find ways to engage the people you communicate with in different ways if you notice a lack of attentiveness when you speak.
4. Clarity in Goals & Expectations
What it is: Ensuring everyone knows and is aware of specific objectives and what is expected of them when it comes to things such as roles, responsibilities, projects, collaborations, etc.
How to implement: Clearly communicate information with your team by breaking down complex tasks into smaller, actionable steps. Provide written instructions or visual aids if necessary, and come up with fun ways to encourage team members to ask questions so that everyone is on the same page.
5. Adaptability & Flexibility
What it is: Being willing and able to adjust plans and approaches when things change, or new information comes up.
How to implement: Being adaptable is easier said than done. However, once this strategy is mastered, it can be a game-changer. Having the bandwidth to change course, especially if it has the potential to benefit the project or team is surely not a bad thing. It also allows for you and your team to learn how to problem solve in creative ways, and lastly, it keeps everyone on their toes at all times.
Some additional tips to help you carry out these communication strategies include matching your subject’s energy. Not only does mirroring the person you talk to represent that you’re being attentive to their body language and behavior, but it can subconsciously imply that you and said subject operate similarly. It’s a tactic that is often overlooked, but it can work wonders. Another trick is to stay mindful of your tone. Try and take a moment to consider how your words might be perceived by others and always aim to be respectful, positive, and professional, no matter how challenging the situation may be. Last, but certainly not least, try to be empathetic by acknowledging the feelings of the person you’re speaking with and demonstrating that you value their input. This tactic can be tied back to active listening.
When it all comes down to it, having good communication is easier said than done. However, by practicing how to implement tactics such as active listening, constructive feedback, noticing nonverbal cues, being clear about objectives and expectations, and always being ready to adapt when challenges arise, you will inevitably be on the right path toward good communication. And when leaders embrace the power of effective communication, they’ll automatically propel themselves and their teams toward unparalleled success.
For more valuable insights and guidance on effective communication strategies for startup leaders, don't hesitate to reach out to www.onlyfivepm.com, where you can find additional resources to enhance your communication skills and drive your startup's success.